FAQ
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How should I prepare for my first class
Welcome! We are so happy to have you! Please arrive ten minutes prior to class starting to allow ample time to find parking and for you to get comfortably settled and become acquainted with the reformer and the class flow.
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What should I bring to class?
Every class requires the use of grip socks. It is mandatory to wear them for safety and hygiene purposes. We do sell them in the studio. Additionally, we highly recommend bringing water to stay hydrated during the class.
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What is your late policy?
To ensure the smooth running of our classes and out of consideration for others, it is essential to be punctual. If you are not present within 10 minutes of the scheduled start time of your reserved class, you will be marked as a no show and charged a fee, in the event that we have a guest waiting from the waitlist, your spot will be given to a client on the waitlist. Please be aware that arriving late may result in missing part of the workout, so please enter the room as discreetly as possible. New clients should plan to arrive 10 minutes prior to the class to go over the machine and workout basics.
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What is your cancellation Policy?
Cancellations for classes must be made with a minimum of 12 hours notice. If you cancel within 12 hours of the scheduled class, you will be considered "late canceled" and charged a $15 fee. This includes switching class timesunder the 12-hour notice time period. This policy helps prevent unfilled spots in sessions that could have been taken by other participants.
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What is your missed class policy
If a client fails to attend a reserved class without cancelling a $20 No Show Fee will be charged to their account. We understand sometimes life happens, if your absence is due to an emergency, email our studio and we will be happy to accommodate you.
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What is your refund policy?
All classes, credit packages and memberships are non-refundable. No exceptions..